I officially need re-programming...
my lexicon has been brainwash to produce nonsense marketing speak. I just hung up from a call with a co-worker but before I did I managed to pull this one out of the had "hmm well if it's just a corporate opinion on the alignment of the banner then we're going to fight them on it as we're in charge of look... so i'm going to get this stirred back round the pot again and see if we can't win this battle."
I need serious help.
5.3.03
4.3.03
Have I a customer service curse upon me?
lately I've been questioning weather my stars are ill-aligned or if it's just a case of me over re-acting, or if I'm just down right unlucky... In the past 3 months I've
had a flurry of annoying customer service problems that have left me exhausted.
1- aeoroplan not issuing my points for my purchases and flights taken (and offering no solution...ie. their fuck up= my loss)
2- my gym fucking up my direct debit and only me noticing (now how often do you have to beg your gym to let you pay them)
3- my visitor's tax refund being rejected as my future shop receipt came up in my deceased father's name (I wrote them back telling them that I swear that it was I and not him purchasing goods in January at the future shop... Now they tell me it takes 6-8 weeks to process and then another 2 weeks for a refund to be issued if they deem you deserve one doubt it)
4- our continual leaky pipes in the flat ( the landlord will not return our calls unless harassed daily... it's taken 3 repairs in the past 3 weeks to fix one problem.. and no re-plastering of our ceiling as promised by them post the first leek)
5- my dental claim going missing in action (It's taken more than a month for my claim to be processed... can't wait to see what comes of that one)
6- my personal loan application being rejected via e-mail with promise of written clarification as to why I was turned down... has never arrived (I know it's probably because I've not lived here for 3 years yet but still... some sort of explanation would be appreciated!!!)
7- my recruitment company completely ignoring an e-mail I sent to two of their staff members inquiring about a position they had posted that sounded perfect ( I mean like a simple nahh it's not right for you would have sufficed)
Could it be that everything I touch gets sent to customer service hell or am I just trying too hard and expecting too much?
Some one sedate me please!
lately I've been questioning weather my stars are ill-aligned or if it's just a case of me over re-acting, or if I'm just down right unlucky... In the past 3 months I've
had a flurry of annoying customer service problems that have left me exhausted.
1- aeoroplan not issuing my points for my purchases and flights taken (and offering no solution...ie. their fuck up= my loss)
2- my gym fucking up my direct debit and only me noticing (now how often do you have to beg your gym to let you pay them)
3- my visitor's tax refund being rejected as my future shop receipt came up in my deceased father's name (I wrote them back telling them that I swear that it was I and not him purchasing goods in January at the future shop... Now they tell me it takes 6-8 weeks to process and then another 2 weeks for a refund to be issued if they deem you deserve one doubt it)
4- our continual leaky pipes in the flat ( the landlord will not return our calls unless harassed daily... it's taken 3 repairs in the past 3 weeks to fix one problem.. and no re-plastering of our ceiling as promised by them post the first leek)
5- my dental claim going missing in action (It's taken more than a month for my claim to be processed... can't wait to see what comes of that one)
6- my personal loan application being rejected via e-mail with promise of written clarification as to why I was turned down... has never arrived (I know it's probably because I've not lived here for 3 years yet but still... some sort of explanation would be appreciated!!!)
7- my recruitment company completely ignoring an e-mail I sent to two of their staff members inquiring about a position they had posted that sounded perfect ( I mean like a simple nahh it's not right for you would have sufficed)
Could it be that everything I touch gets sent to customer service hell or am I just trying too hard and expecting too much?
Some one sedate me please!
3.3.03
I woke up this morning...
but just before I did I remember dreaming about scraping out the insides of a large pumpkin... I could recall the smell and the sticky feeling... very odd. I really wonder what it could mean?
The weekend was nice a restful. Miss Hazel finally had a well needed haircut and is looking tres dapper! We went for drinks Saturday night with Sally and her friend who was visiting from Dublin. Good fun. The wooziness is finally subsiding and I'm going to make an attempt to return to the gym this evening... I just hope I don't spill off the treadmill in some terrible re-lapse.
I'm convinced that the Aero plan division of Air Canada is pure evil. They have the WORST customer service humanly possible. They try and charge you for everything and are very inaccurate with their crediting system. In the past 3 months I've flown with them and one of their star alliance partners... made purchases at the future shop from them (when I was home in January) and not one of those transactions have been credited to my account. The best part is, that they aren't in the least bit helpful! They tell you that you must contact the shop within 30 days if there are any air miles not credited... if it's after that, then too damn bad. And if you have a flight for which they have not credited you, you must provide them with your boarding cards for the flight in order to be credited. Like as if I keep my boarding cards FFS! How it's the consumer's fault that their system doesn't work properly, is totally beyond me... I lobby a boycott from aero plan! They stink.
but just before I did I remember dreaming about scraping out the insides of a large pumpkin... I could recall the smell and the sticky feeling... very odd. I really wonder what it could mean?
The weekend was nice a restful. Miss Hazel finally had a well needed haircut and is looking tres dapper! We went for drinks Saturday night with Sally and her friend who was visiting from Dublin. Good fun. The wooziness is finally subsiding and I'm going to make an attempt to return to the gym this evening... I just hope I don't spill off the treadmill in some terrible re-lapse.
I'm convinced that the Aero plan division of Air Canada is pure evil. They have the WORST customer service humanly possible. They try and charge you for everything and are very inaccurate with their crediting system. In the past 3 months I've flown with them and one of their star alliance partners... made purchases at the future shop from them (when I was home in January) and not one of those transactions have been credited to my account. The best part is, that they aren't in the least bit helpful! They tell you that you must contact the shop within 30 days if there are any air miles not credited... if it's after that, then too damn bad. And if you have a flight for which they have not credited you, you must provide them with your boarding cards for the flight in order to be credited. Like as if I keep my boarding cards FFS! How it's the consumer's fault that their system doesn't work properly, is totally beyond me... I lobby a boycott from aero plan! They stink.
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